Covid-19 Guidelines09 Mar 2021
During this time, your safety and that of our staff is of paramount importance to us. To enable us to look after your stay safely, we have made some changes to our regular procedures and amenities.
We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures, developed with government guidance to make our cleaning and hygiene protocols even more rigorous.
All staff undergo lateral flow tests twice weekly, to check for asymptomatic infection.
If you do feel ill during your stay, or develop COVID symptoms shortly after, please do let us know.
Check in and check out
We will check in one bedroom at a time to enable social distancing in the reception area. Sanitising stations are available throughout the hotel. The Library is a convenient place to wait to check in if there are several simultaneous arrivals. Our reception team may be wearing masks to minimise risk, although will remove masks when noticing guests with hearing difficulties and behind a screen. There is a glass protective screen installed at reception so you can liaise with our receptionists safely. We will no longer request a signature on arrival to reduce the use of having to use a pen.
We encourage guests to take the stairs rather than the lift where practical. For the safety of our visitors and staff, we continue to recommend that face coverings are worn when moving around within the public areas of this building, although we appreciate that this is now a personal choice. Thank you. For the comfort, safety and reassurance of our guests and staff, Canterbury Cathedral Lodge will continue to maintain a number of Covid mitigation measures, including: • Provision of hand sanitiser stations • Staff wearing of face coverings when in close proximity to others • Delivery of an enhanced cleaning regime in busier areas.
We have enhanced cleaning regimes and have placed signage to encourage distancing in areas of the building that are more confined. As well as our regular, thorough cleaning regime, we are now sanitising all surfaces between stays. Additional checks will be carried out by our housekeeping supervisors and management ensuring our highest standards are maintained. Once again, you will see our housekeeping team members wearing masks, gloves and aprons. Only one team member is allocated per bedroom to clean. Used laundry is immediately bagged and isolated and laundered at over 60 degrees centigrade by our laundry supplier.
If you are staying more than one night, we will not clean your bedroom unless requested with reception by 10.30am, to minimise staff contact with the bedroom while occupied. We are of course happy to provide fresh towels and bedroom amenities delivered to your door at any time.
Key cards are to be posted in a box at reception and will be left 24 hours before being sanitised.
We do a separate room for storing luggage, please just ask at reception for details.
For guest reassurance, we are offer table service of both continental and cooked breakfast. We are limiting the number of guests seated in the restaurant and offering booked seating times to ensure smooth delivery of breakfast service. Breakfast will provided as table service for you. You are welcome to ask for additional menu items as you choose. Our catering team will be wearing face masks, and each table is completely refreshed and sanitised between sittings.
Meetings & Events
Although there are no longer restrictions on capacities of venues, we are pleased to advise, and offer choices, for individual event preference with regards to social distancing. In addition –
- All staff will undergo a lateral flow test twice weekly to check for asymptomatic infection.
- Biscuits are provided in wrappers.
- All our meeting rooms have windows and rooms will be well ventilated before use.
- There will be hand sanitiser placed at each entry point, refreshment station, meeting room and toilets.
- Our staff will serve tea and coffee on request or there will be self-serve hot drink stations with hand sanitiser.
- Venue toilets will be cleaned and sanitised regularly.
- Staff will continue to weear face masks.
The Cathedral is once again open for you to visit during your stay, with services to attend also. The Cathedral Visits team have worked hard to ensure your visit is a safe one, and details can be viewed at on the Cathedral’s website to review the safety measures in place in the Cathedral.
‘We’re Good to Go’ is an award by Visit England, which recognises Canterbury Cathedral Lodge with an industry standard mark in a self-assessment scheme, which provides a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.
The updated Cathedral guidance issued last week means that we are still wearing masks when in close proximity to visitors, e.g. serving a meal, in a narrow corridor. Mandatory mask wearing at meetings is not needed any longer. If your client feels comfortable sitting a couple of metres away from you without masks, I think this is fine. You can offer to open a window in the Library, for example. My choice when meeting clients is now to ask what they prefer. I get quite uncomfortable on wedding show rounds in a mask!