Living with COVID-19” Guidelines

09 Mar 2021

Your safety and that of our staff is of paramount importance to us. To enable us to look after your stay safely, we have made some changes to our regular procedures and amenities.

We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures, developed with government guidance to make our cleaning and hygiene protocols even more rigorous.

If you do feel ill during your stay, or develop COVID symptoms shortly after, please do let us know.

Check in and check out

We will check in one bedroom at a time to enable social distancing in the reception area. Sanitising stations are available throughout the hotel. The Library is a convenient place to wait to check-in if there are several simultaneous arrivals. There is a glass protective screen installed at reception so you can liaise with our receptionists safely. We will no longer request a signature on arrival to reduce the use of having to use a pen.

We encourage guests to take the stairs rather than the lift where practical. Thank you. For the comfort, safety and reassurance of our guests and staff, Canterbury Cathedral Lodge will continue to maintain a number of Covid mitigation measures, which include: • Provision of hand sanitiser stations • Staff wearing of face coverings when serving food. • Delivery of an enhanced cleaning regime in busier areas.

Your Bedroom

As well as our regular, thorough cleaning regime, we are now sanitising all surfaces between stays. Additional checks will be carried out by our housekeeping supervisors and management ensuring our highest standards are maintained.  Once again, you will see our housekeeping team members wearing masks, gloves and aprons. Only one team member is allocated per bedroom to clean. Used laundry is immediately bagged and isolated and laundered at over 60 degrees centigrade by our laundry supplier.

If you are staying more than one night, we will not clean your bedroom unless requested with reception by 10.30am, to minimise staff contact with the bedroom while occupied. We are of course happy to provide fresh towels and bedroom amenities delivered to your door at any time.

General Safety

Key cards are to be posted in a box at reception and will be left 24 hours before being sanitised.

We do have a separate room for storing luggage, please just ask at reception for details.

Breakfast

For guest reassurance, we offer table service of both continental and cooked breakfast. We are limiting the number of guests seated in the restaurant and offering booked seating times to ensure smooth delivery of breakfast service. Breakfast will provided as table service for you. You are welcome to ask for additional menu items as you choose. Our catering team will be wearing face masks while serving food, and each table is completely refreshed and sanitised between sittings.

Meetings & Events

Although there are no longer restrictions on capacities for venues, we are pleased to offer choices for individual event preference with regards to social distancing. In addition –

  • Biscuits are provided in wrappers.
  • Bowl food, rather than a finger buffet is available. Please ask your event co-ordinator for more details.
  • All our meeting rooms have windows and rooms will be well ventilated before use.
  • There will be hand sanitiser placed at each entry point, refreshment station, meeting room and toilets.
  • Our staff will serve tea and coffee on request or there will be self-serve hot drink stations with hand sanitiser.
  • Venue toilets will be cleaned and sanitised regularly.
  • Staff will continue to wear face masks while serving food.

The Cathedral

Please follow this link to the Cathedral website for more details while visiting or joining worship.